By 11 p.m. Friday, all the senators who had roamed the halls of Congress this week were gone from Capitol Hill.
But the veterans weren’t.
A contingent of about 15 veterans — most of whom had spent the prior 48 hours meeting with lawmakers to discuss new toxic exposure legislation — were camped out on the Senate steps even as rain began to come down steadily. More were expected to arrive after midnight.
Plans called for an around-the-clock fire watch of advocates at the Capitol to last until Monday afternoon, when the Senate is again scheduled to vote on the Promise to Address Comprehensive Toxics Act, better known as the PACT Act. The goal was to emphasize — throughout the weekend — the importance of action on the issue, even if no lawmakers were present to see it.
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“We’re here to let the Senate know that we’re not going home and neither should they until they get the PACT Act done,” said Patrick Murray, director of the Veterans of Foreign Wars National Legislative Service.
Veterans groups have been searching for ways to bring pressure and urgency on senators since Wednesday, when a procedural vote on the measure failed in surprising fashion.
The measure — which could expand medical options and benefits for as many as one in five veterans living in America today — passed out of the Senate in June by a comfortable bipartisan 84-14 margin.
But after it was approved with technical corrections by the House, Senate Republicans chose to block the bill, with 27 GOP members unexpectedly changing their vote from the previous month.
Reasons for the surprise opposition include lingering concerns about how some benefits spending will be classified in future budgets and anger over unrelated health care and climate change legislation announced by Senate Democrats this week.
But the veterans standing watch outside the Capitol said none of those factors justify stalling the sweeping veterans policy measure when passage appeared all but certain after years of advocacy and lobbying work.
Kristen Rouse, a board member of Iraq and Afghanistan Veterans of America and an Army veteran with three tours in Afghanistan, traveled from New York to Washington, D.C., on Friday to be part of the event.
“Veterans are sick and dying,” she said. “I may be next. I was exposed to thick constant smoke for a full year in Afghanistan. The very least I can do is show up to pull a shift on the Capitol steps with these fighters.
“We need the Senate to come back and get to work. Suffering veterans don’t get any breaks. They shouldn’t be on recess or whatever they’re doing. Veterans need help now.”
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Advocates brought coolers, camp chairs and pizza to their late-night protest shift. They sent texts to fellow veterans about the effort throughout the night and passed time by watching clips of Jon Stewart, the comedian-turned-activist who spoke at a veterans rally on Capitol Hill Thursday, skewering Republicans on social media for their opposition to the bill.
Veterans said several House lawmakers — but no senators — stopped to chat on Friday afternoon to offer support for the effort. Other passersby approached to ask about the bill and what it could mean for the veterans community.
The plan, which calls for about $300 billion in spending over the next 10 years, would establish a presumption of service connection for 23 respiratory illnesses and cancers related to the smoke from burn pits used in Iraq and Afghanistan. It would also extend Veterans Affairs medical care for those vets, from five years after service to 10 years.
It would also provide new benefits for veterans who faced radiation exposure during deployments throughout the Cold War; veterans dealing with hypertension and monoclonal gammopathy from the Vietnam War, and new Agent Orange presumptive status for veterans who served in Thailand, Laos, Cambodia and Guam during the 1960s and 1970s.
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Senate Democrats said they are hopeful that a deal can be reached to move ahead with the bill by Monday afternoon, when the chamber is expected to return from a weekend break for a final week of work before its month-long summer recess.
As the weekend began, the advocates on the Senate steps were hopeful that their vigil there will only last until that Monday procedural vote.
“This is a bill that should have been passed a month ago,” said Aleks Morosky, deputy director of government affairs for Wounded Warrior Project. “When it came back over to the Senate, the people that voted for it last time, they chose to vote no on it. And that is unacceptable.
“So, we’re here to get the Senate to pass this bill without any more delays.”
Leo covers Congress, Veterans Affairs and the White House for Military Times. He has covered Washington, D.C. since 2004, focusing on military personnel and veterans policies. His work has earned numerous honors, including a 2009 Polk award, a 2010 National Headliner Award, the IAVA Leadership in Journalism award and the VFW News Media award.
The Kremlin warned Thursday that a possible prisoner swap with the United States involving American basketball star Brittney Griner needs to be negotiated quietly without fanfare.
U.S. Secretary of State Antony Blinken said Wednesday that Washington had offered Russia a deal that would bring home Griner and another jailed American, Marine veteran Paul Whelan. A person familiar with the matter said the U.S. government proposed trading convicted Russian arms dealer Viktor Bout for Whelan and Griner.
Whelan, a corporate security executive from Michigan, was sentenced to 16 years in prison on espionage charges in 2020. He and his family have vigorously asserted his innocence. The U.S. government has denounced the charges as false.
Asked about the U.S. offer, Kremlin spokesman Dmitry Peskov replied that prisoner swaps were typically negotiated discreetly behind the scenes.
“We know that such issues are discussed without any such release of information,” Peskov told reporters during a conference call. “Normally, the public learns about it when the agreements are already implemented.”
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He emphasized that “no agreements have been finalized” and refused to provide further details.
In a separate statement, Russian Foreign Ministry spokeswoman Maria Zakharova said that Russian and U.S. officials have conducted negotiations about possible prisoner exchanges and “there has been no concrete result yet.”
“We proceed from the assumption that interests of both parties should be taken into account during the negotiations,” Zakharova said.
Blinken’s comments marked the first time the U.S. government publicly revealed any concrete action it has taken to secure Griner’s release. The two-time Olympic gold medalist and player for the WNBA’s Phoenix Mercury was arrested at a Moscow airport in mid-February when inspectors found vape cartridges containing cannabis oil in her luggage.
Secretary of State Antony Blinken speaks at a news conference, Wednesday, July 27, 2022 at the State Department in Washington. (Andrew Harnik/AP)
In a sharp reversal of previous policy, Blinken said he expects to speak with Russian Foreign Minister Sergey Lavrov to discuss the proposed prisoner deal and other matters. It would be their first phone call since before Russia sent its troops into Ukraine.
Russia has for years expressed interest in the release of Bout, a Russian arms dealer once labeled the “Merchant of Death.” He was sentenced to 25 years in prison in 2012 on charges that he schemed to illegally sell millions of dollars in weapons.
Griner’s trial on drug charges started in a court outside Moscow this month, and she testified Wednesday that she didn’t know how the cartridges ended up in her bag but that she had a doctor’s recommendation to use cannabis to treat career-related pain.
The 31-year-old has pleaded guilty but said she had no criminal intent in bringing the cartridges to Russia and packed in haste for her return to play in a Russian basketball league during the WNBA’s offseason. She faces up to 10 years in prison if convicted of transporting drugs.
On Wednesday, Griner testified that a language interpreter translated only a fraction of what was being said while she was detained at Moscow’s airport and that officials told her to sign documents, but “no one explained any of it to me.”
Griner also said that besides the poor translation, she received no explanation of her rights or access to a lawyer during the initial hours of her detention. She said she used a translation app on her phone to communicate with a customs officer.
Her arrest came at a time of heightened tensions between Moscow and Washington ahead of Russia sending troops into Ukraine on Feb. 24. Griner’s five months of detention have raised strong criticism among teammates and supporters in the United States.
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The Biden administration has faced political pressure to free Griner and other Americans whom the U.S. has declared to be “wrongfully detained” — a designation sharply rejected by Russian officials.
Washington has long resisted prisoner swaps out of concern that they could encourage additional hostage-taking and promote false equivalency between a wrongfully detained American and a foreign national regarded as justly convicted.
In April, however, the government struck a deal to trade U.S. Marine veteran Trevor Reed for jailed Russian pilot Konstantin Yaroshenko.
Matthew Lee and Eric Tucker in Washington contributed to this report.
First off, thank you for taking the time to read this! I am a 35 year old Vet who served with the 173rd from 2015-2018 and am now working toward the completion of my masters degree at a University in Belfast, Ireland. The aim of my dissertation is to take a look at the struggles faced by all Vets from wars past and present in order to create some sort of future program to help all service members transition smoothly and with more options. I am asking that you take a couple of minutes to fill out a questionnaire that I have created with approval from my University and only supply information to the questions asked. Nothing personal will be asked of you nor will identifying questions be asked, that and all information will be used my myself only with no other persons having access to responses. The questionnaire can be accessed by clicking the link below and again, I thank you for your time!
Perhaps it’s easier to tell you upfront what this article won’t do rather than what it will. It won’t tell you how to feel about the war in Afghanistan. It won’t tell you how to feel about VET TV, a military and veterans-focused production company that has been strongly criticized for its content. And it won’t tell you how to feel about their documentary series, Let’s Talk About the War.
That’s mostly because I’m still figuring out how I feel about it.
Let’s Talk About the War was released in January. The longest of the six episodes is only 30 minutes, each combining in-person interviews with real combat footage and scenes from VET TV’s own series, A Grunt’s Life. The intent of the series, as director Nick Betts says at the beginning of each episode, is to give veterans a final say in the war in Afghanistan, which came to a crashing halt almost one year ago.
“After this 21-year war has ended, and seeing the fall of Kabul, it made me angry. I think it made all of us angry,” Betts, a U.S. Army sniper veteran who wrote, directed, and produced the series, says in the introduction. “But no one wanted to listen to us. No one gave a fuck about the sacrifice that we made for this country, and for the government, and the people of Afghanistan. It’s time for us now to hear from our veterans and what their thoughts are on the war.”
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From the moment the first episode starts, the series pulls you in with combat footage of cars driving down a highway only to be engulfed by smoke and debris after an explosion. Contemplative music plays in the background as a clip from inside a vehicle shows gravel exploding in front of it as it rolls over. Viewers then meet Betts, who interviews veterans of Afghanistan with a wide range of experiences.
The series features clips of conversations between Betts and different interviewees — Army and Marine Corps, enlisted and officer. The conversations range from humorous to contemplative, emotional, and serious. The first interviewee featured is Austin Mandelbaum, a veteran of the Army’s 75th Ranger Battalion, who says people with a “certain mental profile” gravitate towards special operations units.
“It’s essentially sociopaths with homicidal tendencies,” Mandelbaum says.
The entire series is like this: assessments that are so blunt you almost wonder if the interviewees knew it would be shown on camera. It covers a lot of ground, talking about the friction between enlisted troops and the officers above them, the mistrust between U.S. service members and their Afghan counterparts; civilian casualties; and the challenge of reassimilating into civilian society after going to war. And it doesn’t just hint at controversy, it relishes in it. It doesn’t push the limits; it blows right past them.
But just as you’re nearing your limit, thinking maybe this isn’t for you, it offers a raw quote or bit of analysis that stops you from exiting out of the browser just long enough to start the next episode.
Nick Betts (right) sits with Austin Mandelbaum (left) in “Let’s Talk About the War.” (Screenshot of VET TV)
Throughout episode one, for example, infantrymen are painted as “animals” who are not only comfortable with killing but eager to do it, driven by rage and hatred. In one moment, Marine Corps veteran and VET TV founder Donny O’Malley — a stage name — recalls being told downrange that a machine gunner was scared to get in trouble for shooting a child after seeing the kid pick up a rocket-propelled grenade (RPG). O’Malley said he told the Marine that if it was a matter of not wanting to shoot a child, he needed to tell someone else who “isn’t as fearful of doing that and let them fucking waste ‘em.”
“He goes, ‘Oh no, fuck that sir, I’ll fuckin’ smoke all these fucking kids, I don’t give a fuck. Fuck ‘em!’ And he just went on about wanting to gun down all these kids and I’m just like okay, chill out on that shit,” O’Malley recalled, laughing. “I’m like, chill on that, you don’t want to go doing that. But if someone’s shooting an RPG at you, doesn’t matter who they are, fucking waste ‘em.”
It’s not the clean, easily-digestible version of the military that is often sold by Hollywood. Take American Sniper for instance, in which a scene reminiscent of the one O’Malley describes plays out.
In the film, Navy SEAL sniper Chris Kyle (played by Bradley Cooper) watches as a kid runs toward a dead or dying insurgent who was carrying an RPG as Kyle shot him. As the boy struggles to shift the weight of the RPG onto his shoulder, Cooper looks through his scope, quietly urging the boy to drop the weapon but inching his finger towards the trigger of his sniper rifle nonetheless, appearing internally tortured by what he may have to do next. The boy finally drops the RPG and Cooper releases a shaky exhale, visibly relieved.
O’Malley’s story is a far cry from that. But taking a step back, you can’t help but ask: How did it get this way? I asked Betts about that moment and the first episode. He said he wanted to ensure he wasn’t reinforcing a narrative that veterans are “hyper-aggressive” “blood-thirsty animals” who can’t successfully rejoin civilian society after their service. But he also said the “war animal” mentality was something that was almost inevitable for some service members downrange, a survival tactic that ensured you and those next to you would make it home.
“If you look back in time, I mean the U.S. Army went from circle targets to human-shaped silhouettes,” he said. “Then they went from human-shaped silhouettes to, now let’s give the guy a mustache and an [AK-47]. So there’s this level of conditioning that the military is hyper-aware of.”
He recalled reading two books from retired Army Lt. Col. Dave Grossman — On Combat and On Killing — during his last year in Afghanistan. They made him feel validated and gave him feelings of “complete animosity” towards “anybody that stood in our way.” That’s what he wanted his series to do: validate service members’ experiences and feelings, and let them know that it’s not just them who felt that way. They weren’t the only ones who struggled with it afterward.
In a gutting moment of self-reflection near the end of the first episode of the series, Betts reads a November 2006 entry from his journal when he was 19 years old. He’d watched the enemy “take direct hits” from various firearms and weapon systems, all while having “a smile on my face.”
“Am I sick? Am I a bad person?” Betts wondered in 2006. “And with all of this said, I’m the same person receiving standing ovations in airports for a job well done. And I look at these people’s faces with such pain, confusement, and anguish. Is this what I was meant to do? Should I take pride in taking the lives of people? I never would have thought that I’d be praised for being a murderer. Am I a murderer? Or am I a soldier?”
Nick Betts reading from his journal in “Let’s Talk About the War.” (Screenshot of VET TV)
‘We don’t owe anyone shit’
That stark difference between what O’Malley recalled during his service, and the way Hollywood portrays similar situations, is exactly the point of VET TV. The brazen content they produce, which up until Let’s Talk About the War has been primarily focused on the “dark humor” found within the ranks, to reflect the real U.S. military, not the one civilians believe exists.
“Don’t expect us to represent the US military the way the commercials want us to, or the way you think we should,” read a 2016 Kickstarter campaign for the nascent streaming service. . “We made our sacrifice; we don’t owe anyone shit.”
Civilians “don’t like seeing us [veterans] the way that we really are,” according to O’Malley, who says civilians often misunderstand and take offense to the content VET TV creates. But even service members have been upset by some of the things VET TV has created over the years.
The content produced by VET TV has been criticized as racist, misogynistic, and transphobic — labels that CEO Waco Hoover, a Marine veteran, doesn’t necessarily agree with. There’s “actually a deeper story for each one of those stories,” he told Task & Purpose. He pointed specifically to one skit that featured O’Malley as a transgender Marine — there’s “actually a huge amount of celebration” in that episode, Hoover said. “We’ve gotten some incredible feedback from transgender people who serve, who talk about ‘Oh my God, that episode inspired me so much.’”
On military-related Reddit pages, the platform has been disparaged as having “a bit too much of a [bro-vet] vibe,” being “really fucking boot and cringey [sp],” “disgusting,” and “fucking weird.” Many critics take issue with the use of tired stereotypes and reliance on edgy, dark humor that is “played out.” But among those critiques are comments praising Let’s Talk About the War for standing out among VET TV’s other videos. And that’s kind of the point.
The comedy piece of VET TV is just one part of it, Hoover said. They’re looking to build a television network, and like every network, they want to have a diverse array of content for viewers to choose from. Eventually, he said, they want to serve the whole military community, including spouses and families. But they’re “very young in that journey,” Hoover said.
In an interview with L.A. Times in 2020, O’Malley expressed regret over some of his decisions, namely using brownface while “parodying terrorists,” and misogynistic content. One video mentioned by the Times advertises a “Night Terror Neck Brace” to keep women safe from their “nocturnally abusive husband,” as the video puts it.
“Your husband can squeeze as hard as he wants, and you won’t feel a thing,” the video says, showing a man choking his wife in bed.
As he was starting the business, O’Malley was focused almost exclusively on fundraising from men and never expected “a single woman to give us a dollar,” he told The Times. It was a “mistake,” he said, and he “didn’t think about a bigger picture.” He said he later realized that people watching his skit featuring brownface “didn’t just perceive it as us parodying terrorists — it was us parodying Middle Easterners,” adding that it’s not something he’d do again.
In the future, VET TV hopes to do more shows like Let’s Talk About the War, which Hoover said brought in a noticeable amount of subscribers. They’re even in talks with what Hoover described as several “mainstream Hollywood” groups who have expressed interest in working with VET TV to turn the series “into a bigger production.” That would be a significant shift: Amazon rejected carrying VET TV’s movie, A Grunt’s Life, for “being too offensive” the Times reported in 2020.
But it seems Let’s Talk About the War is different. Betts said he’s received thousands of comments from people who have watched, praising it as validating their feelings, calling it cathartic, and thanking him for the work he did. Some have told him that after showing it to their spouse, they have “a whole different understanding of one another.” Comments left on the episodes say the series is full of “hard truths” and something they “can’t turn away from.”
“The overall response made absolutely all of the tears, all the sleepless nights, well worth it,” Betts said.
Nick Betts (left) talks with Army veteran Jamie Goldstein (right) in “Let’s Talk About the War.” (Screenshot of VET TV)
‘I was really mad for a long time’
The first five episodes of the series are admittedly “mildly negative” and accusatory, Betts said. In episode four, for instance, the interviewees discuss in detail Afghan authorities’ sexual abuse of young boys that they were told to ignore. And while each episode explores difficult topics, to put it mildly, Betts said the hardest episode to work on was the last.
The sixth episode, titled “Re-assimilation,” is the longest of the series. It asks the question of how service members went “from the battlefield in the Middle East back to a world they didn’t understand anymore, and which didn’t understand them.” Betts said he wanted to showcase veterans who successfully transitioned to civilian life, despite facing no shortage of challenges.
During episode six, Betts and his interviewees discuss their lowest moments, from the minutes after catastrophic injuries to the days and weeks afterward, wrought with anger, resentment, and depression. They talk about suicide and post-traumatic stress, including a conversation with a Gold Star spouse, Jennifer Travis, whose husband Sgt. 1st Class Bryce Travis died by suicide in September 2018. He thought “nobody gave a fuck,” Jennifer says, and that he was expendable. “At the end of the day, the government proved him right.”
In one particularly emotional moment, Betts listens with tears in his eyes as Army veteran Jose Martinez recalled making a deal with God after he stepped on a 60-pound improvised explosive device (IED). He ultimately lost both legs and his right arm from the incident.
“If anything I was just more disappointed in myself,” he said, his voice breaking. “I was really mad for a long time. Not because of how it happened to me, but because I didn’t die. I was ready to die — I was ready to die before that, I was ready to die after that. I remember just talking to God when I was out there and saying, ‘If I make it out of this mess, I promise you I won’t be an asshole no more. I’m going to try to help those that need help.’”
While the episode is likely the most emotional, it also shows the hope that exists in abundance, Betts recalled his own turning point, when a friend gave him a loan and he was so set on not letting him down that it was the first small push he needed to get better. That forward momentum led him to a job, which helped him rediscover his passions and re-center on who he was. Soon, he said he started making phone calls, apologizing to those close to him for the person he’d become. Those conversations and their forgiveness gave him another push, and step by step by step, he got “a lot better.”
“The Taliban, they win if we don’t get back out there and continue on with the rest of our lives,” said Marine Corps veteran Brandon Rumbaugh, who also lost his legs after stepping on an IED in Afghanistan. “That’s what they want. They want us to be miserable, and we’re not going to let that happen.”
There’s no way you can watch this series and not feel bothered by it at the end of the day. And frankly, you should be. What these veterans experienced during America’s longest war is important and meaningful. Yet as I watched each episode I found myself wondering what I was more bothered by — what they were saying, or the situation that made it their reality.
Betts acknowledges that the experience reflected in the series isn’t everyone’s. There’s no way it could be, with veterans having deployed at different times, in different theaters, with different jobs. “I wouldn’t tell them that they were wrong, but they can’t tell me that I’m wrong either in my feelings,” he said. And really, that isn’t the point.
“I hope the military personnel that watch this feel validated in their feelings,” he said. “And feel like there’s light at the end of the tunnel, and it wasn’t all for nothing.”
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Silicon Valley likes veterans. Or at least some of the biggest tech companies do. They appreciate veterans not just for their technical or administrative skills, but also basic habits like just showing up to work on time.
“Compared to non-veterans, veterans have the combination of technical, operational and analytical background and experiences coupled with a high level of maturity, leadership and followership that most civilian college new grads do not possess,” said David Cross, a senior vice president at software company Oracle who served in the U.S. Navy and the Army Reserve.
In particular, veterans are well-suited for fast-moving or crisis situations that often occur in information technology (IT).
“With the rapid transformation to Cloud services and applications, veterans are uniquely skilled and experienced in how to operate, respond and lead in high spaced, tense and stressed environments, which can often encounter events requiring incident commander leadership and poise,” Cross said.
Chip-maker Intel has hired across from a variety of military specialties, from infantry and finance, to cybersecurity and pilots.
“Approximately 80 percent of our veterans are in our manufacturing, supply chain and operations, and technology development organizations, which are the core of Intel’s business,” said Gisele Bonitz, a retired Navy captain who is now Intel’s director of risk and controls for data centers and AI, and co-chair of Intel’s Veteran Leadership Council.
Veterans don’t have to restrict themselves to technology positions at technology companies. Even the most tech-driven company still needs employees in infrastructure, support and other roles to ensure that the company is operating efficiently.
“Most think about Intel for technical positions, where those coming from technical fields like damage control, electronics tech, communications, computers, cyber security are a great match,” said Chris Tobias, a former Air Force command and control officer who is now an Intel general manager for sales and marketing, and co-chair of the company’s veterans council. “However, we also have positions in contracting, supply, human resources, and construction where we’ve seen just about every military career field have success.”
Cross noted that veterans are often hired based on their “transferable skills,” and then trained for a specific position in a company. “For example, veterans at Oracle are brought on board as program managers, then transition to technical program managers in a short amount of time. Another example is a veteran who interned as a software developer, which is a specialty that the military is not readily known for producing, and was then offered a full-time role as a software engineer.”
Oracle is a member of DoD’s Skillbridge program, which sponsors private sector internships for veterans. Meta – the parent company of Facebook – runs a Veterans Engineering Program that offers a paid 12-month career development program for veterans and their spouses with a background in mechanical engineering, electrical engineering, computer science or supply chains.
“Veterans are not only users of technological advancements, but also consumers, which give them a unique perspective to business, and a global outlook to any organization,” said Wil Williamson, who manages Meta’s veteran recruiting program.
Big tech companies suggest veterans identify what commercial jobs they want prior to separation, and then obtain any necessary training and certification before they should leave the service. They should also tailor their resumes to the position that they’re applying for, including specifically linking their skills and experience to the job in question. For example, “you can say ‘I designed the IT infrastructure for a $1 billion command center delivered $5 million under budget and three months ahead of schedule, and being recognized as the Department of Defense’s most effective facility,’” Bonitz said. “Rather than just saying, ‘responsible for the IT design of a command center.’
“They should get comfortable with the interview process and explain, without acronyms, how their accomplishments in the military would support the role they are interested in,” Bonitz said.
How many of you kept your old uniforms and other military things?
I separated from the army in 2019 and I’m getting ready to move to another state soon. As I was packing and going through my old stuff, I found this question to be slowing the packing process down. On one hand I want to pack light and start fresh, on the other hand it’s hard to let go of my things.
Edit: I wasn’t expecting so many responses! It’s been nice hearing from the community about this. I mostly likely keep my dress uniform and a set of OCP AND UCP, but haven’t decided on if I’m gonna keep the rest yet.
The new 988 National Suicide Prevention Lifeline, which launched this weekend, isn’t aimed specifically at veterans, but advocates are hopeful that the resource will provide an easier venue for veterans and military members facing mental health emergencies.
“The new shorter number directly addresses the need for ease of access and clarity in times of crisis, both for veterans and non veterans alike,” Dr. Tamara Campbell, acting Executive Director for the Department of Veterans’ Affairs Office of Mental Health and Suicide Prevention, said in a press event on Friday.
“[VA officials] are working to update materials and communications with the new number to spread the word to veterans, their supporters and our community partners.”
The new three-digit dialing code, mandated by Congress two years ago, is designed to give an alternative to the 911 emergency call line for individuals experiencing suicidal thoughts or other mental health issues.
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The hotline went live nationwide on Saturday, although officials noted that some states still may need a few more weeks and months to get their systems aligned with the new service.
For Veterans Affairs officials, who have prioritized suicide pervention as a key health care goal in recent years, the new number does not replace any staffing or procedures related to their long-estalbished Veterans Crisis Line.
That service, which has been in operation for 15 years, receives about 2,000 calls per day on average, as well as nearly 400 text and chat exchanges.
And while the Veterans Crisis Line number — 1-800-273-8255 — will still work, officials anticipate that the new 988 hotline will be easier to remember, allowing more individuals to reach out for help when they need it.
As a result, Veterans Affairs officials are anticipating call volume to jump over the next year to as high as 1.7 million, nearly 2.5 times higher than last year’s total.
Dr. Matthew Miller, Executive Director for VA Suicide Prevention, said officials have been preparing for the switch for the last few years, and hired more than 460 new staffers to handle an increased volume of calls.
“We’re building our capacity as quickly as possible, yet also as validly and thoroughly as possible,” he said. “It’s one thing to answer the call quickly. But what happens after the call matters too.”
Miller said officials are preparing for a 60% increase in requests for consultations with veteran suicide prevention coordinators in the next two years and as much as a 150% increase in current levels by the third year of 988 operations.
“We’ve analyzed projected demand and supply around the nation with suicide prevention coordinators and dedicated resources to ensure that local facilities are supported in this,” he said. “We’re also addressing outpatient mental health staffing in bolstering and augmenting resources and support to local facilities.”
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VA officials are emphasizing that despite all those coming, the core services and response behind their Veterans Crisis Line operations will not be altered.
“It’s the same VCL that veterans have come to trust, and that veterans and the American public expects the highest standards from,” he said. “This is a new option for reaching the same services.”
Veteran suicide fell to its lowest level in 12 years in 2019, down more than one-death-a-day from the previous year’s levels, according to data released by VA officials last fall. That translated into about 17 veterans a day who die as a result of suicide. When factoring in active-duty military, reservists and other associated groups, the total is closer to 20 a day.
But even with the decrease, the rate of suicides among veterans remains almost double that of the rest of the American public, accounting for more than 32,000 deaths from 2015 to 2019.
Veterans who call the new 988 hotline or the old 1-800-273-8255 number can select option 1 after connecting to reach a VA staffer. In addition, Veterans, troops or their family members can also text 838255 or visit VeteransCrisisLine.net for assistance.
Leo covers Congress, Veterans Affairs and the White House for Military Times. He has covered Washington, D.C. since 2004, focusing on military personnel and veterans policies. His work has earned numerous honors, including a 2009 Polk award, a 2010 National Headliner Award, the IAVA Leadership in Journalism award and the VFW News Media award.